Cancellations Are Back, and Travelers Are Feeling It
Flight cancellations have surged again this year as airlines struggle with crew shortages, weather disruptions, and lingering maintenance delays. For passengers, that means one major question looms large: what happens to my money if my flight gets canceled?
According to FlightAware, over 120,000 flights worldwide have been canceled since the start of 2025, with North America accounting for the majority. The ripple effect has left travelers frustrated, out of pocket, and unsure of their rights.
“This isn’t just about inconvenience,” said Scott Keyes, founder of Going.com. “It’s about knowing your options and what airlines are legally required to do when things go wrong.”
Your Refund Rights, Explained
Under U.S. Department of Transportation (DOT) regulations, passengers are entitled to a full refund if their flight is canceled or significantly delayed and they choose not to travel.
That includes:
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The ticket price for unused flights.
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Any optional services purchased, such as seat selection or baggage fees.
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Refunds must be made to the original form of payment.
Airlines are not allowed to force passengers to accept flight credits or vouchers instead of a refund, though many will offer them first.
“If you accept a credit, it’s considered a settlement,” Keyes said. “Always ask for a cash refund first, it’s your legal right.”
When Airlines Offer Vouchers Instead of Refunds
Vouchers can be convenient for frequent travelers, but they often come with fine print: short expiration windows, blackout dates, or restrictions on routes.
For example, some airlines issue credits valid for only 12 months from the booking date, not the flight date, catching many passengers off guard.
“Credits can work if you’re planning another trip soon,” said Sara Nelson, president of the Association of Flight Attendants. “But if you’re not sure, cash is always the safer option.”
How to Reach an Airline Fast When Chaos Hits
When mass cancellations occur, phone lines jam up almost instantly. Experts recommend several tactics:
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Use social media. Airlines often respond faster on X (formerly Twitter) and Facebook.
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Try international call centers. Calling the airline’s overseas customer service line can get you through faster.
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Contact the credit card company. Premium cards often include travel assistance services that can help with rebooking.
“Persistence pays off,” said Nelson. “Always be polite but firm, and keep all receipts and documentation if you’re seeking reimbursement.”
Travel Insurance Can Bridge the Gap
Comprehensive travel insurance can help cover hotel stays, meals, and alternative transportation if your flight is canceled for reasons beyond your control.
Policies from companies like Allianz and World Nomads typically reimburse up to several hundred dollars per day for delays or cancellations. However, coverage depends on when you bought the policy and the reason for disruption.
“Buy insurance as soon as you book the flight,” said Pauline Frommer, travel expert and co-host of Frommer’s Travel Show. “Once the storm is forecasted or a strike is announced, it’s too late.”
International Flights: Different Rules, Different Rights
If your trip originates in the European Union, United Kingdom, or Canada, additional compensation laws apply.
Under EU Regulation 261, travelers may be entitled to €250–€600 in compensation if a flight is canceled within 14 days of departure, unless caused by extraordinary circumstances such as severe weather.
Similarly, Canada’s Air Passenger Protection Regulations require airlines to pay up to C$1,000 for cancellations or long delays within the carrier’s control.
“These protections don’t exist everywhere,” Frommer said. “So know which jurisdiction your flight falls under before filing a claim.”
What to Do If You’re Stuck at the Airport
If you’re already at the gate when the cancellation is announced, act quickly:
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Get rebooked immediately on the next available flight.
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Ask for hotel and meal vouchers if the delay extends overnight.
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Monitor other carriers, sometimes competing airlines offer discounted standby seats for stranded passengers.
And if all else fails, document everything, including the cancellation message, receipts, and your interactions with airline staff. This can support future refund or compensation claims.
The Bottom Line
Flight cancellations may be an unavoidable part of modern travel, but knowing your rights can make all the difference.
If your flight is canceled, stay calm, act fast, and prioritize cash refunds over vouchers. Persistence, preparation, and understanding the rules will help ensure that your travel plan, and your wallet, stay intact.
