Dueling studies on AI chatbot usage reveal a clear split: OpenAI’s ChatGPT continues to dominate in personal, creative, and advice-driven tasks, while Anthropic’s Claude is steadily carving out an advantage in business, coding, and enterprise use cases.
ChatGPT’s Personal Dominance
According to a working paper from OpenAI researchers, ChatGPT’s daily messages ballooned from 451 million in June 2024 to 2.63 billion by June 2025. The majority of these interactions are non-work related – spanning personal advice, writing help, study support, and creative brainstorming.
Researchers noted that the share of work-related messages fell from nearly half to around 27% of all activity, underscoring ChatGPT’s role as the go-to personal AI companion.
Claude’s Business Edge
While ChatGPT owns personal use, rival Claude is gaining momentum in business settings. Reports highlight Claude’s strengths in coding, automation, contract review, and large-document analysis. Enterprise users increasingly value Claude’s structured reasoning and its ability to handle complex workflows without losing context.
“Claude is positioning itself as the serious business AI,” said Marissa Tran, a technology analyst at Shoreline Insights. “It’s less about playful conversations and more about professional productivity.”
Why the Divide Exists
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ChatGPT: Optimized for generalist tasks, accessibility, and creative expression. Its conversational tone and flexible output make it ideal for personal problem-solving and learning.
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Claude: Built with constraints that emphasize safety, compliance, and logical reasoning, appealing to businesses that prioritize reliability and structured analysis.
This divergence reflects broader AI adoption trends: consumers want creativity and assistance, while enterprises seek precision and scalable automation.
The Future of AI Adoption
As both companies release new versions, the lines could blur. OpenAI is testing enterprise integrations with ChatGPT, while Anthropic is exploring broader consumer reach. Still, early signs suggest the market may bifurcate, with ChatGPT leading in personal use cases and Claude entrenched in business domains.
“The split isn’t necessarily competition, it’s specialization,” said Ethan Vargas, an AI venture investor. “Just like different software dominates consumer and enterprise spaces, we may see ChatGPT and Claude coexist as leaders in their respective lanes.”
